Shipping Terms

1. Introduction

Thank you for choosing Sustain Wiltshire. We are committed to delivering our range of sustainable products to your doorstep efficiently. The following terms and conditions outline our shipping practices.

2. Shipping Zones

• Standard Shipping Zone: A £20 shipping charge will be applied to orders in this zone.
• Local Shipping Zone: Orders within this zone are exempt from the £20 shipping charge.

3. Shipping Methods

We strive to process and ship your orders as quickly as possible. The exact shipping method and delivery time will be provided during the checkout process.

4. Order Processing

Once you've placed an order, we'll send you an email confirmation. Your order will be processed promptly, and you'll be notified once it's on its way.

5. Delivery Information

We aim to ensure that your products reach you in perfect condition. If you have specific delivery instructions or concerns, please let us know during the checkout process.

6. Returns & Exchanges

If you're not satisfied with your purchase or if there's an issue with the product, please refer to our Return Policy or contact our customer service for assistance.

7. Customer Feedback

We value feedback from our customers. If you have any comments or suggestions regarding our shipping process, please don't hesitate to share them with us.

8. Changes to Shipping Policy

Sustain Wiltshire reserves the right to modify this Shipping Policy at any time. We recommend reviewing it periodically to stay updated on any changes.

Contact Us

For any queries or concerns related to shipping, please reach out to our customer service team.